Retail customers want an experience, not just a product.
Customer complaints are a good thing, unless they’re not.
What’s your time worth? What does standing in line to save a couple of bucks really cost you?
What does eye contact and saying ‘good morning’ cost?
The customer is not always right
What are you doing to reward (and retain!) your best people?
Ring, ring. Receptionist: Good afternoon, this is ABC Company. (answers on second ring, that’s a good sign!) Me: Good afternoon, may I speak to Bob, please? Receptionist: May I ask who is calling? Me: Yes, it’s Phil Symchych. Receptionist: Just a minute, please. Pause, wait, on hold… Receptionist: I’m sorry, Bob is not available right … Continue reading May I ask Who's Calling, Please?
eeping your customer entertained will keep them in your store longer and they’ll spend more money.