Retail customers want an experience, not just a product.
Category: Customer Service
The Door, Part II
Customer complaints are a good thing, unless they’re not.
Attention Walmart Managers
What’s your time worth? What does standing in line to save a couple of bucks really cost you?
Now that's good customer service in any economy
What does eye contact and saying ‘good morning’ cost?
Body Shop Twenty Questions
The customer is not always right
Hey, big tipper…
What are you doing to reward (and retain!) your best people?
May I ask Who's Calling, Please?
Ring, ring. Receptionist: Good afternoon, this is ABC Company. (answers on second ring, that’s a good sign!) Me: Good afternoon, may I speak to Bob, please? Receptionist: May I ask who is calling? Me: Yes, it’s Phil Symchych. Receptionist: Just a minute, please. Pause, wait, on hold… Receptionist: I’m sorry, Bob is not available right … Continue reading May I ask Who's Calling, Please?
Business Lessons from Cirque de Soleil
eeping your customer entertained will keep them in your store longer and they’ll spend more money.