Receptionist: Good afternoon, this is ABC Company. (answers on second ring, that’s a good sign!)
Me: Good afternoon, may I speak to Bob, please?
Receptionist: May I ask who is calling?
Me: Yes, it’s Phil Symchych.
Receptionist: Just a minute, please.
Pause, wait, on hold…
Receptionist: I’m sorry, Bob is not available right now. May I take a message?
Me: Sure, it’s Phil Symchych.
Receptionist: Can you spell that?
Me: Yes, F-I-L-L…
Business advice: Don’t screen your calls unless you are trying to make me feel like an intrusion. After all, I’m calling because I have some business for you!
Copyright 2010. Phil Symchych. All Rights Reserved.