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What if you could turn your business into a bank machine—and your office into a vault? Phil Symchych’s must-read book, Business Wealth Builders, gives step-by-step advice to help you do just that. Learn how to increase top-line revenues and bottom-line profits, while building your own wealth and enhancing the value of your company.
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Category: DUDS – Dumb Unilateral Decisions

Blame the customer – Brrr, it's cold in here

As Canadians, we like winter, but we prefer it stay outdoors.

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Room service – another DUD in the hotel industry

Yes, I’m with room service but, no, I can’t take your order!

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Cell-phone DUDS (Dumb Unilateral Decisions by big companies)

No Service! One mistake, promptly resolved, is acceptable from anyone. Repeated mistakes are not tolerable.

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DUDS Oven Repair

You can’t cancel the appointment as we’ve already ordered parts

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DUDS: Same kitchen, different menus!

I’m sorry, our take-out menu isn’t the same as our restaurant menu.

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DUDS in the Hotel Business

When the service is lousy, or the menu is boring, or the people aren’t trained, I blame management.

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DUDS – Dumb Unilateral Decisions – Car Shopping

Here eyes and face are approaching the colour of the sun, which likely isn’t good for her complextion

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DUDs – Dumb Unilateral Decisions – Diet Coke, please?

DUDs is my acronym for “Dumb Unilateral Decisions” by management of large companies and organizations. After all, since they’re bigger than small and medium businesses, shouldn’t they be managed better? Here is a true story that happened the other day at a stadium that regularly holds events for 30,000 or more people. My wife to … Continue reading DUDs – Dumb Unilateral Decisions – Diet Coke, please?

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