The customer is not always right
Tag: Symchych
Are you competing against your own invisibility?
They were competing with their own invisibility.
DUDS in the Hotel Business
When the service is lousy, or the menu is boring, or the people aren’t trained, I blame management.
PHIL.I.AM
Little did I know that we were sitting on top of a million watt sub-woofer.
Contingency Planning-BP's Lessons for Entrepreneurs
Here are some key steps for business owners and entrepreneurs to protect their reputations and business wealth
Hey, big tipper…
What are you doing to reward (and retain!) your best people?
Sales lessons from the Ex
you will be a sales expert just like the guys and gals at the carnival
Business Lessons from Cirque de Soleil
eeping your customer entertained will keep them in your store longer and they’ll spend more money.
DUDs – Dumb Unilateral Decisions – Diet Coke, please?
DUDs is my acronym for “Dumb Unilateral Decisions” by management of large companies and organizations. After all, since they’re bigger than small and medium businesses, shouldn’t they be managed better? Here is a true story that happened the other day at a stadium that regularly holds events for 30,000 or more people. My wife to … Continue reading DUDs – Dumb Unilateral Decisions – Diet Coke, please?
Kid Rock and Bon Jovi – Rock and Roll Lessons for Business
The more fun your customers have, the more profitable you will be.
