Everyone wants to play for a winning team. That’s why keeping score is important.
Tag: leadership
The Door, Part II
Customer complaints are a good thing, unless they’re not.
Krazy Kaizen Kaput
Toyota Highlander for sale.
Don't 'Just Do It'
Just doing it generates too many bruises. There’s an easier way to successfully grow your business.
Collapse or Comeback? Team Canada settles for silver.
Research shows that bronze medal winners are happier, because they won, compared to silver medal winners, who lost the gold.
My only resolution is…
Aim high. Ask for help. Think long term.
2010 Client Best Practices
Leveraging your business strengths can help you accelerate your revenues, increase your profits and boost your wealth.
Cell-phone DUDS (Dumb Unilateral Decisions by big companies)
No Service! One mistake, promptly resolved, is acceptable from anyone. Repeated mistakes are not tolerable.
So you want to be a big company someday
Marketing isn’t a department. It’s everyone’s job.
Thinking Big
If you had unlimited resources and knew you wouldn’t fail, how would you make the world, or at least your little corner, a better place?

