Phil Symchych - SME Wealth Builder

Now that's good customer service in any economy

What does eye contact and saying ‘good morning’ cost?

Canada’s health care system has a virus – lack of strategyitis.

Focus on your customer’s current and future needs to build a relationship, decrease competition and increase the lifetime value of your customer.

irst class, as someone once said, isn’t a plane ticket. It’s how you act and treat people, regardless where you sit.

What’s the number one thing that, if you implemented successfully, would move your business forward?

The customer is not always right

They were competing with their own invisibility.

When the service is lousy, or the menu is boring, or the people aren’t trained, I blame management.

One sign of a good banker is that they know what you look like.

Little did I know that we were sitting on top of a million watt sub-woofer.