Lifetime Value of my Job!

My wife was buying a blazer for our daughter and asked the clerk about the store’s return policy, knowing that teenagers change their minds. “Thirty days for a refund, then a store credit,” was the clerk’s reply. Satisfied, my wife bought the blazer. Our teenager, however, wasn’t satisfied. When my wife tried to return the … Continue reading Lifetime Value of my Job!

Lessons From The Ski Hill

We just returned from our annual ski trip to Panorama and I’m pleased to report there were no broken bones or broken relationships! Here are some of the things we learned from having five people and lots of stuff jammed together for five days of fun. Skill = Performance = Fun As everyone spent more … Continue reading Lessons From The Ski Hill

One Year Wiser

Our eldest daughter Anastasia just celebrated her 19th birthday. Over dinner, we discussed her experiences, what she saw as the highlights, and what she’s learned in the past year. In your business, do you celebrate your birthdays, think about what you’ve experienced and learned, and plan for the next year? Entrepreneurs and their privately held … Continue reading One Year Wiser

Winter Tires

The first time we hit the ditch, I was a kid sleeping in the back seat when my Dad hit some black ice. Our big Oldsmobile 88, wearing all season tires, lost traction, ploughed through the ditch and right into a farmer’s field. The best part was my Dad just kept on driving, snow flying … Continue reading Winter Tires

What is Strategy?

Strategy is the proactive focus and alignment of your resources so you can provide optimal value to your ideal customers. It is how you create your ideal future business. Your strategy is not about your technical skills or your methodologies or processes. It’s about the results you create for your customers and clients. They probably … Continue reading What is Strategy?

Planning for Next Year

What’s your plan for next year? Let’s get to the point. What will you accomplish in terms of products offered, customers and geographies served, and financial results? How fast can you grow? Will you run out of gas before you achieve top speed? Investors, bankers, and shareholders want to know what your business plan looks … Continue reading Planning for Next Year