Preventing Employee Burnout

“Preventing employee burnout requires three things: giving your employees autonomy, creating variety in their work, and helping them to stay connected to other humans.”–Phil Symchych Your employees, especially those working from home while attempting to educate their young children during the day, are at risk of burnout. They have lots to do and not much … Continue reading Preventing Employee Burnout

The Enemy Is Not The Enemy

Last week, I attended the November 11th Remembrance Day services at Regina Victoria Park to honor the memory of my father, Private John Symchych, a veteran of World War II. Yes, I wore a mask, and yes, I socially distanced from everyone. My Dad was severely injured in WWII and suffered physical injuries as well … Continue reading The Enemy Is Not The Enemy

Polling Isn’t Science

“Polling isn’t science. Neither is accounting. What information are you relying on in your business that might not be accurate?”–Phil Symchych The ongoing US election demonstrates the lack of scientific precision in polling. The premise of 95% accuracy assumes honesty in all respondents and an accurate sampling of the entire population. However, honesty isn’t always … Continue reading Polling Isn’t Science

The Psychology of Money

“Financial success is not a hard science…how you behave is more important than what you know.”–Morgan Housel A few short decades ago, when I worked as a personal banker for a big bank, I was confused when I compared two good customers to each other. One couple were well-educated professionals with good incomes, yet high … Continue reading The Psychology of Money

Celebrating Small Business Week

“If you’ve slept under a solid roof, got dressed in clothes, eaten food, or driven to work today, thank a small business.”–Phil Symchych It’s Small Business Week in Canada this week and the US held theirs in September. Amid the economic challenges of Covid-19, it’s never been more important to acknowledge—and support—small businesses in our … Continue reading Celebrating Small Business Week

The Rites of Fall

“Every change of season brings new opportunities.”–Phil Symchych It’s with mixed emotions that we say goodbye to summer and hello to fall. With new seasons, however, come new opportunities. We just need to get the old stuff out of the way so we can see what else is out there. The kayaks definitely look out … Continue reading The Rites of Fall

How to Increase Transaction Frequency to Drive Revenue Growth

“You can increase transaction frequency by offering your customer a reason to come back soon. Offer value proactively.”–Phil Symchych Special Announcement: This issue is part of a series on The Four Ways To Grow Your Business. Dan Weedin, one of the members of my Global Business Advisors Forums, recently interviewed me on this exact topic. … Continue reading How to Increase Transaction Frequency to Drive Revenue Growth