Measuring and sharing one number can help your team to focus and dramatically improve performance.
Are your best employees at risk?
Retail customers want an experience, not just a product.
Taking great care of your existing customers is more profitable (and fun) than spending thousands on trying to attract new customers.
How do you know your growth shouldn’t be 30% or more?
You can’t make it too easy or too much fun for your customers to do business with you, ever.
If you have to be there all of the time, you don’t have a business, you have a job.
Are you unique or just a commodity?
The fours steps – Dream, Design, Build, Grow – are based upon best practices in the construction industry that I’ve learned from my clients.
Whatever you are good at, how can you do it better, faster, cheaper, bigger, broader, deeper and with more value?