irst class, as someone once said, isn’t a plane ticket. It’s how you act and treat people, regardless where you sit.
Blog
What's the one thing…
What’s the number one thing that, if you implemented successfully, would move your business forward?
Stuck in traffic
Car rental companies charge more for the peripherals than the basic product
Body Shop Twenty Questions
The customer is not always right
Are you competing against your own invisibility?
They were competing with their own invisibility.
DUDS in the Hotel Business
When the service is lousy, or the menu is boring, or the people aren’t trained, I blame management.
Bankeritis
One sign of a good banker is that they know what you look like.
PHIL.I.AM
Little did I know that we were sitting on top of a million watt sub-woofer.
Back to School
What if the boss, instead of being the boss, was the teacher?
DUDS – Dumb Unilateral Decisions – Car Shopping
Here eyes and face are approaching the colour of the sun, which likely isn’t good for her complextion
